Frequently Asked Questions

FAQ’s

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.


Contact Us
We are always interested in your feedback to help improve our services, please talk to one of our friendly staff members or submit an enquiry via the Contact Us page.

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

50m Outdoor Pool – 25°C
Recreation Pool – 32°C

Yes, you can scan your card to take a visit off for your family and friends too!

Yes, we do! Please sign in at reception

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold. This can be self-managed via our Active World app, please see more information and directions on our Manage Your Membership page.

As part of your membership agreement, we require 14 days written notice for any cancellations. You must email us your written notice.

deceptionbay@belgravialeisure.com.au

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.